Software Support Service – DSX offers a Software Support Service that can be sold to the End User. The term of service is one (1) year. This optional plan allows the dealer to provide Factory Direct Support to their Customer for Software administration questions only. This support is provided on regular business days, Monday through Friday between the hours of 8:00AM to 5:00PM Central Time.
The Support Service allows for one software upgrade per paid
Support Service year. For a free
quote the dealer or End-User must call DSX Sales and be prepared to register the Software. Price is based on the size of the End-Users WinDSX system.
Service Support is activated upon receipt of payment and the
issuance of a Support Service
The DSX commitment to Quality is continually demonstrated through
our Sales and Technical Support provided to our Dealers.
Technical Support is available 24 hours a day, 7 days a week, 365 days a year to DSX Dealers. Normal support hours are 7:00am to 5:00pm Monday through Friday, Central Standard Time.
Contact Technical Support at (800) 346-5288.
End-users are to contact their local dealer for technical support. Should you need to locate a dealer, contact DSX sales at (888) 419-8353.
To better assist you we have provided a document of Frequently Asked Questions.
Below is a link to the DSX Cable Specifications. These are the cable specifications for all generations of DSX Hardware.
These specified or equivalent cables are the only ones DSX will support. These are the cables tested with the system and approved by UL.
CAT 5 cable should only be used for network connections to the DSX-LAN (M) module. IT SHOULD NEVER be used for panel communications, reader connections, lock wiring, internal controller wiring or anything else. It will not function properly for panel communications. You will have problems if you use the wrong cable!